In our research, we see current benchmarking information is formed around basic performance or cost, and that is not a good reflection of today’s IT challenges; or, more importantly, the direction IT needs to go to achieve future business outcomes. As companies across industries continue to deal with the complexity of digital transformation, and even the transformation of their own IT departments, we know most benchmarks out there aren’t actually addressing the issues they face. What’s needed are benchmarks that identify and drive the strategic value of IT services.
Partnering with our clients and industry thought leaders, StrataFusion is developing benchmarks and metrics that address the key business concerns that are challenging IT leaders and organizations. Areas of focus include revenue generation and management, digitization, process change, collection and use of data, velocity of change, responsiveness and customer focus.
As we continue benchmarking, we have some additional topics on the radar, such as communicating with the Board, transformation and Cloud readiness, and easy no-brainer IT wins.
Your input is welcome, so feel free to share your thoughts and questions at SFGBenchmarking@StrataFusion.com.
Author:
Maureen Vavra 2018